At Goldasorte, one of our main priorities is the privacy of our clients. This Privacy Policy document contains types of information that are collected and processed by Goldasorte and howwe use it.
If you have additional questions or require more information about our Privacy Policy, kindly contact us by email at [email protected].
This Privacy Policy applies to our data processing activities and is valid for all our clients with regards to the information that they shared with Goldasorte. This policy is applicable to any information collected both online and offline.
By using our services, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact Goldasorte directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We use the information we collect in various ways, including to:
· Provide, operate, and maintain our website.
· Improve, personalize, and expand our website.
· Understand and analyze how you use our website.
· Develop new products, services, features, and functionality.
· Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
· Send you emails.
· Find and prevent fraud.
Like any other website, Goldasorte website use 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Goldasorte's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
·The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
·The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
·The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
·The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
·The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
·The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
·If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of Goldasorte priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Goldasorte does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of
information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Goldasorte values its players and is proud to be chosen as sports book and casino provider.
The company’s responsible gaming program focuses on the social impact of gambling upholding the following three conventions to:
Goldasorte recognizes that for a small portion of players wagering may lead to negative consequences in other areas of their life. Goldasorte encourages responsible gaming for its players and employees. For the players, Goldasorte achieves this by offering limit- setting and cool-off capabilities, making problem gambling resources available in all sports books and online gaming, and helping with self-exclusion both in-house and in local jurisdictions. For employees, Goldasorte offers annual mandatory training for the ticket writers, customer service staff and corporate employees.
If you or someone you know is experiencing any of these warning signs, Goldasorte encourages you to measure your gambling risk level by taking a gambling risk test through the regulatory agencies available in your jurisdiction.
Goldasorte empowers its players by offering several jurisdictionally based limit options to enjoy their gaming experience responsibly.
Each of the following responsible gaming options are available for players. Players can use as many of the available options as they choose.
A core aspect of Goldasorte’s Responsible Gaming program is the prevention of underage gambling. Players must present either a valid driver’s license, national ID, passport, or any valid ID to register and wager at the Goldasorte sports book website.
Goldasorte will verify the player’s identity using a Know Your Customer (KYC) process. If data is validated and the customer is confirmed to not be on a self-exclusion list and is over the legal age to gamble in that jurisdiction, the account set up is approved. If the KYC process fails to validate the customer, an alert message is sent to Goldasorte’s customer service team who will contact the requesting customer to provide the necessary information to validate identity, etcetera.
Begin a meaningful dialogue about the risks of gambling. It’s never too early to start the conversation about gambling and its risks. By opening a dialogue, concerned adults can help ensure that kids are better prepared to make responsible choices now and throughout their lives.
The players must ensure that their account information is secure. Parents and other concerned adults should be mindful of the possibility that kids can access their accounts and passwords or use credit cards and personal information to create a fraudulent account.
While content control tools may have their limitations, software is available that may block access to online gambling sites.
Concerned adults must always be aware of the children under their responsibility. It’s important to pay attention to the following signs:
GolDaSorte Sports N.V, is licensed and regulated by the Governor of Curaçao, to offer remote (online) games over the internet, under the Remote Gaming Regulations. Under the license conditions issued by Curacao Authorities, Goldasorte is required to have in place adequate measures to prevent its systems from being used for the purposesof money laundering, terrorist financing or any other criminal activity. Goldasorte is therefore obliged to follow the provisions contained in the legal framework namely Proceeds of Crime Act 2002 (Part 7), and The Money Laundering, Terrorist Financing and Transfer of Funds (information on the payer) Regulation no. 692 of 26 ofJune of 2017 and any guidance notes issued by the relevant Authorities.
Goldasorte is fully committed to be constantly vigilant to prevent money laundering and combat the financing of terrorism in order to minimize and manage riskssuch as the risks to its reputational risk, legal risk and regulatory risk. It is also committed to its social duty to prevent serious crime and not to allow its systems to be abused in furtherance of these crimes. The company will endeavor to keep itself updatedwith developments both at national and international level on any initiatives to prevent money laundering and the financing of terrorism. It commits itself to protect, at all times, the organization and its operations and safeguards its reputation and all from the threat of money laundering, the funding of terrorist and other criminal activities.
Moreover, the company shall:
The customer declares and expressly guarantees that all the amounts deposited and used to participate in Goldasorte remote online games come from legitimate sources and are not connected with any fraudulent activity, money laundering or activities that are considered to be illicit by law such as money laundering or funding of terrorism.
Pursuant to the current law, and regulations which may be issued at any time by the regulator about the prevention of money laundering and the funding of terrorism, Goldasorte reserves the right to take any steps is considers necessary to comply with these requirements. The users cannot use loans to participate in Goldasorte website. Goldasorte will not grant the user any kind of loan or mechanism that allows them to take out loans or transfer funds between players, at any time. Goldasorte reserves the right to supervise any transfer of funds that are deposited or withdrawn by any user and to report any user information to the regulatory or criminalauthorities and/or payment
service providers. Goldasorte keep the players' money in an account which is legally separate from Goldasorte own funds.
And also reserves the right to retain all a customer’s funds at its own criteria if it considers that they derive directly or are related with illicit or fraudulent activities. After confirmation of the deposit, the customer can use the deposited funds for bets. The deposits are credited to the player’s account as soon as the bank transfer is successfully validated. Deposits and withdrawals are only made in Brazilian Reais (R$), US Dollars (US$), and Euro (€). The minimum deposit amount is BRL 60, USD 10, or EUR 10. It
is the customer’s entire responsibility to check whether their bank imposes any fees on these transfers. The client declares that is the holder of the payment account provided to Goldasorte and the payment methods used are associated with that same account, or if not possible, associate it to an account owned by the client. The totalbalance of your player account includes Casino Balance, Real Sportsbook Balance, Casino Bonus Balance and Sportsbook Bonus Balance. The existence of two wallets (casino and sports betting) does not change the behavior of your player account when making an withdrawal request. Consequently, making a request of withdraw, regardless the balance to be withdrawn is transferred from your casino wallet, it may result in the loss or cancellation of sports betting bonuses. The withdrawals must be made by the same method as that used for the deposits whenever the method used allows it. If the deposit method does not allow withdrawals, these must be made by bank transfer to the account given by the user when they registered or to the payment account they indicatedand hold and that is chosen for this purpose. Withdrawals may only be processed from your Sports Cash Account. Any withdrawals from your Casino Cash Account can only be made by first transferring your withdrawal amount to your Sports Cash Account and then requesting the withdrawal be processed from the Sports Cash Account. Please note however that any transfer of funds from the Casino Cash Account to the Sports Cash Account will be considered a Withdrawal from the Casino Cash Account and may consequently result in the forfeiture or voidance of Casino product bonuses and promotions. Goldasorte reviews players spend and game play to check for suspicious activity. Before any withdrawal is processed the following procedures are carried out:
In order to fulfil the legal requirements your identity must be verified by Goldasorte. For this purpose, at the first time of the withdrawal request you should send us an email to [email protected] with at least the following documents:
proportions of initial deposits, Goldasorte reserves the right to request explanations before transferring the withdrawal request in question. Your withdrawal request will be cancelled within 72 hours from the date of your order if you don’t give to Goldasorte the necessary information to allow verification of your identity. Any withdrawal is free.
European guidelines regarding “The Prevention of Laundering the Proceeds from Criminal Activity (Money Laundering) and Terrorism Financing” entered into effect, changing the definition of politically exposed person. In order to minimize corruption and money laundering risks, Goldasorte is obliged by law to collect data andidentify which of the clients / clients’ beneficiaries should be considered as politically exposed persons, their family members or close associates. According to the law “On the Prevention of Laundering the Proceeds from Criminal Activity (Money Laundering)and Terrorism Financing” the following person shall be deemed a politically exposed person (hereinafter referred to as PEP): a person who holds or has held a prominent public position in a country of the European Union or European Economic Area or a third country, including senior-level state official, head of a state administrative unit (municipality), head of the government, minister (deputy minister or assistant deputy minister if there is such position in a relevant country), secretary of state or another highlevel official in the government or state administrative unit (municipality), member of parliament or similar legislative body, member of the management body (board) of a political party, judge of constitutional court, supreme court, or another level court (member of judicial body), member of the council or board of a supreme audit institution, member of the council or the board of a central bank, ambassador, charge d’affaires, armed forces higher officer, member of the council or board of a state capital company, head (director, deputy director) of international organization and member of the board or a person who holds an equal position at such organization. The following person shall be deemed a family member of a politically exposed person:
A close associate of a politically exposed person is an individual publicly known to maintain business or other close relationship with a politically exposed person, or to be a shareholder in one and the same commercial company with a PEP, and also an individual who is the sole owner of such legal entity which is known to be actually established for the benefit of a PEP.
The following countries are restricted from participation with Goldasorte:
Date 1/6/2022
Description: Initial Terms and Conditions replacing general rules Introduction
These terms and conditions and the documents referred and linked to below the "Terms") set out the basis upon which the website operated under the URL (the "Website") and its related or connected services (collectively, the "Service") will be provided to you.
Please read these Terms very carefully as they form a binding legal agreement between you - our customer (the "Customer") - and us. By opening an account (the "Account") and using the Service you agree to be bound by these Terms, together with any amendment which may be published from time to time.
If anything is not clear to you, please contact us using the contact details below.
The Service is supplied by GolDaSorte Sports N.V a limited liability company registered in Curacao with company registration number 159461, with registered address at Zuikertuintjeweg Z/N (Zuikertuin Tower), Curaçao..
GolDaSorte Sports N.V is licensed in Curaçao under the License 8048/JAZ2021-000 for the provision of sports betting and casino. GolDaSorte Sports N.V will only communicate with Customers by email to their registered email address (the "Registered Email Address") as provided when opening your Player’s account: Communication from Goldasorte will be issued through the following:
Mail only: [email protected]
We reserve the right to amend the Terms (including to any documents referred and linked to below) at any time. When such amendment is not substantial, we may not provide you with prior notice. You will be notified in advance for material changes to the Terms and may require you to re-confirm acceptance to the updated terms before the changes come into effect. If you object to any such changes, you must immediately stop using the Service and the termination provisions below will apply. Continued use of the Service indicates your agreement to be bound by such changes. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.
If at any time you are in any doubt about how to place bets or otherwise use the Service, you should refer back to these Terms or contact our customer service department (Customer Service
Department) at [email protected]
1.1. You agree that at all times when using the Service:
i) You are over 18 years of age (or over the age of majority as stipulated in the laws of the jurisdiction applicable to you) and can enter into a binding legal agreement with us.
ii) You are in a country where it is lawful to place bets on the Service (if in doubt, you should seek local legal advice). It is your responsibility to ensure that your use of the service is legal.
iii) You are not a resident of the following countries:
a) the United States of America and its territories.
b) the French Republic and its territories.
c) Netherlands (including Curacao and other countries and territories that form part of the Kingdom of Netherlands).
d) Iran.
e) North Korea.
f) Singapore.
g) Albania.
h) Barbados.
i) Botswana.
j) Cambodia.
k) Jamaica.
l) Haiti.
m) Mauritius.
n) Myanmar (Burma).
o) Nicaragua.
p) Pakistan.
q) Panama.
r) South Sudan.
s) Syria.
t) Yemen.
u) Zimbabwe.
v) and any other country which may prohibit the offering on online gambling to its residents or to any person within such country
1.2. When sending money to us you are authorized to do so e.g., you are the authorized user of the debit/credit card or other payment method you use.
1.3. You will not, by participating in the Services and/or placing bets be placed in a position of actual, potential or perceived conflict of interest in any manner.
1.4. You have never failed to pay or attempted to fail to pay a liability on a bet.
1.5. You are acting solely on your own behalf as a private individual in a personal capacity and not on behalf of another party or for any commercial purposes.
1.6. By placing bets, you may lose some or all of your money lodged with us in accordance with these Terms and you will be fully responsible for that loss.
1.7. You must use the Service for legitimate betting purposes only and must not nor attempt to manipulate any market or element within the Service in bad faith or in a manner that adversely affects the integrity of the Service or us.
1.8. When placing bets on the Service you must not use any information obtained in breach of any legislation in force in the country in which you were when the bet was placed.
1.9. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred.
1.10. You must otherwise generally act in good faith in relation to us of the Service at all times and for all bets made through the Service
Upon receipt of your application, we may be in touch to request further information and/ or documentation from you in order for us to comply with our regulatory and legal obligations.
(for example, by sending spam, other types of unsolicited e-mails or the unauthorized framing of, or linking to, the Service).
from the Customer's Registered Email Address to [email protected].
Service. In the event of communication or system errors or bugs or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or effort in the Service, we will not be liable to you or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.
12.1 We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as: an act of God; pandemic diseases; trade or labor dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.
15.1We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty, or criminal acts. We will withhold payment to any Customer where any of these are suspected. The Customer shall indemnify and shall be liable to pay to us on demand, all costs, charges, or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising directly or indirectly from the Customer’s fraud, dishonesty or criminal act.
21.1 Customers of the Service must provide their real names and information and, in order to comply with this, all Customers must commit to the following rules when registering & maintaining your Account:
22.1 Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without the prior written consent of us, which consent will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality to the Service by posting written notice to this effect on the Service.
23.1 In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.
24.1 Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in either case without giving you prior notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of any such action taken will, however, be promptly provided to you.
25.1 The laws of Curacao govern the Service operated by GolDaSorte Sports N.V
28.1 Any dispute related to the casino product shall be emailed to: [email protected]. Complete casino rules can be accessed from within the casino games.